Mid Ohio Business Machines
First, allow me to thank you for the opportunity to share my story of the success that Sherpa has given me in my career as a business machine salesman. We have been in the “dark ages” for so long here at my company. We started as a typewriter company and believe it or not we still sell and maintain typewriters to this day. When I first came on board we had myself, a sales rep, three managers, as well as two owners. This was my first job out of college and the company was in dire straits with enough in financial reserves to keep on their feet for about 90 days. We struggled through the recession and cleaned house internally, redefining responsibilities, cutting dead weight, and reinforcing the sales team with a team of 3. One of the best and most important changes we made was adding Sherpa to our tools and rebuilding our pipelines and client lists within the program. Before Sherpa I would literally use a generic template for my proposals and manually add the cost of each addition to a copier and have to create an Excel sheet for each client to “play” with the numbers to make the most attractive but at the same time the most profitable proposal I could. Now I am not exaggerating here a one machine deal could easily take up to an hour plus just to generate the proposal, negotiate click rates with the service manager dependent on volume, run a downgraded or upgraded machine comparison, and another hour to three hours to fine tune the numbers; now with Sherpa just last week, I generated four proposals with each consisting of three plus machines in the first hour of the day with no need to now talk to three individuals before I could begin the proposal. This left me seven hours to touch base with current customers and update the notes under the respective accounts, cold call and add new leads into the system, work through my to do list within Sherpa rewarming stalled deals as well as run reports from clients who were due for upgrades. Last year my total sales were $360,000 with roughly 8% profitability with a lost margin of 20% because of lost or forgotten contacts. This year I broke the 35 year sales record with $750,000 in total sales through November with an average profitability of 21.6% and a 0% lost margin. Sherpa has not only impacted my business life but my wife and I were blessed with a surprise child and due to the increased sales numbers we were in a financial position to cover all medical bills, purchase a new home, and pay off all student debt with enough in reserves to not stress about sales on a month to month basis. I want to thank you from the bottom of my heart for your software.