2018 Articles


Benchmarking – Past, Present, and Future

If you are like me, you are trying to figure out what happened to summer. It seems like yesterday we were lighting off fireworks and eating your brother in law’s terrible BBQ. Now you are trying to figure out if the Bears and Packers will score more than 48 points combined!… Read more

Eager to Retain Current Clients? Expand Value-Added Solutions

One of the primary challenges in any business is to retain current customers — essentially by keeping them happy. Whether a business offers a product or service, Business Solution Providers (BSPs) must understand what it is the consumers are looking for and implement tactics to keep them. Although a primary challenge is acquiring clients, the secondary challenge is often retaining current clients after they move from “prospect” to
“customer.” In order to ensure your company is offering exactly what your customers are seeking, various components should be assessed… Read more

Executing a Successful Client Retention Strategy

Jim McMeel, Vice President of Sales, Compass Sales Solutions
Client Retention. Everyone wants it. Everyone needs it. But, is it really happening for you and your dealership? And what does it mean to your sales professionals?… Read more

Sales ERP -Simplify Processes and Adapt

At its most basic level, Sales ERP software integrates various functions into one complete system to streamline sales processes and provide critical information across the entire organization. Gives a global, real-time view of data that can enable companies to address concerns proactively, drive improvements, improve sales opportunities, and reduce sales processing time from prospect to close…Read more


2017 Articles


Process Automation 2017 and Beyond

People, defined as internal and external customers, want processes and systems to be simple, fast and easy to use. We, as consultative people in a sales-oriented environment, want to help our customers be more efficient.

Process automation starts with looking at where your information is and what people are doing with that information. Information, whether it is a purchase order, invoice, sales order, customer record, has to be accessible to have value. And it’s only valuable when it’s in motion… Read More

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